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Roundtable: crisis and shared services – an Asian perspective
In 2008 comes to an end, the signs of the global economy in 2009 are to say the least, inauspicious. But this crisis does not stir equally all geographical areas – and this is valid for shared services and outsourcing space as well as for the economy in general. To get a raise image defined as different parts of the world are reacting differently to the biggest surprise the financial system since the crash of Wall Street, the Shared Services and Outsourcing Network convened a series of regional roundtable discussions. The first – receiving According to Asia – was held in late November and was chaired by Hugo Walkinshaw Deloitte, as shown in the transcript, for mature SSOs at least while the impact of the crisis has yet to play itself out fully, there are certainly opportunities sown among the challenges …
Attended:
Hugo Walkinshaw (chairman) Maersk
Hugo Walkinshaw: Regarding specifically the South-South cooperation is an added value – and I would like Rodrigo ask that we start this – what you see differences due to the current situation in terms of new things you're asking accost, or things that were a little more slowly or were not so pronounced that suddenly come to the surface?
Rodrigo Martins: Absolutely we are seeing a growing interest of companies to join our shared services organization. In difficult times like these, the value of a shared group service brings to the table is even more evident. From every aspect you look in our group is of value – from the high quality of an organization specializing in process is fundamental to the management of companies (not least in the current economic conditions, by the way), from the point of view of cost savings due to the scale in which we operate, and our talent to provide services on our infrastructure people, processes and existing platforms.
For all these reasons I see a general increase in demand for our services. It is also important to realize that we are constantly concerned about the productivity, the constant search to improve the quality and efficiency in everything we do, and in times like this is even more important. On a more tactical level, we have been providing our companies increasingly tools and examination that make it easier for them to control and manage its costs. From our perspective we are helping our customers GE businesses, and from their perspective it is a value added service they are receiving from us.
Hugo Walkinshaw: So most of which is essentially focused more and more emphasis on the things that are already in progress. Maybe there's a couple of talks should not All this business unit, or the process that, in or out, and the current conditions are basically forcing the pace in these decisions?
Rodrigo Martins: Exactly that, more of the same, at least for our organization. I think companies see the value of what we are doing what they want to board more and more. They see that we have a dimension and we are masterful to provide good service at a competitive cost and that is good value for them at the end of the day.
Walkinshaw Hugo: And in terms of being asked to provide a whole new things, or to go in new directions are seeing any of that yet?
Rodrigo Martins: Do not see that in GE. Probably because being a shared service organization established they already have most if not all, typical shared services offerings. We have a service, which is relatively new to our group in Asia Customs. This service helps companies dealing with imports and exports worldwide. But the service is not new, since it was introduced some years ago in the Americas and is now on tap at world.
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